Reputation Recovery for Law Firms
Quick Answer
One-star reviews and negative search results cost signed matters. We work on what can legitimately be removed, respond properly to what cannot, and rebuild your rating with genuine recent reviews so prospects see the practice you actually run.
Help your South African law firm handle reviews carefully, request honest feedback and report reviews that may break platform rules. Removal is not guaranteed.
A genuine negative review is not something we hide. We help your firm respond without sharing confidential details. Where a review appears to break platform rules, we can submit a documented request for review.
This is part of the help we can discuss after your visibility audit. Learn about Review Generation, part of the services we offer for South African law firms. We set up and test the services selected in your proposal before they go live. Your proposal shows what is included and what costs extra.
What We Do
Read the Reviews Carefully
Check dates and patterns, and distinguish criticism from possible policy breaches.
Request a Platform Review
Report reviews that may break platform rules, with supporting evidence. The platform decides whether they are removed.
Invite Honest Feedback
Invite eligible clients regardless of sentiment. No positive-only campaign, incentives or coaching. Genuine negative feedback is not suppressed.
Respond Without Sharing Private Details
Your firm approves public replies. We do not confirm client relationships or reveal matter details.
Keep Watch for New Issues
Monitor agreed reviews and pass concerns to your firm for a suitable response.
Frequently Asked Questions
Can you remove a negative review?
Not just because it is negative. The platform may remove a review that breaks its rules; removal is never guaranteed.
Do you ask only satisfied clients?
No. Requests are neutral and sent to eligible clients without selecting by sentiment. Clients choose whether to respond and what to write.
Get Your Free Visibility Audit
We'll show you exactly where your firm ranks — and what to fix first.