Privacy Policy

1. Introduction

The Law Firm Growth Agency ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Our processing is subject to South Africa's Protection of Personal Information Act (POPIA) and other applicable laws.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number)
• Business information (firm name, practice areas)
• Billing and payment information
• Communications you send to us
• The office, website and practice area you ask us to review in a visibility audit

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use collected information to:

• Provide and improve our marketing services
• Communicate with you about your account or our services
• Send newsletters and marketing communications (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations

An audit request authorises us to use the details needed to respond, clarify the request and deliver the report. Ongoing marketing messages are a separate, optional choice. We also use audit requests to measure which of our adverts and pages work (see section 4), on the basis of our legitimate interest in running a small business efficiently; you may object at any time and your audit is delivered regardless. Please do not submit client names, confidential matter details or other sensitive information.

4. Cookies and Tracking

Necessary technologies support the site and requested forms. We also run analytics (Google Analytics) and advertising measurement (Meta Pixel) by default so we can see which pages and adverts bring law firms to us. POPIA allows this on the basis of our legitimate interest together with this notice and a real way to object: you can opt out below at any time, and browser controls may also be used to remove cookies.

When an audit request is submitted we send Meta confirmation that a request was submitted, its time, and matching identifiers, unless you have opted out. Contact details are transformed into hashes before sending, and advertising cookie identifiers may be included where available. Hashing does not make data anonymous. We do not send client or legal-matter details as part of this event.

5. Data Sharing and Third Parties

We do not sell your personal information. We may share data with:

• Service providers who assist in delivering our services
• Analytics providers to understand website usage
• Meta for advertising measurement, unless you have opted out
• Legal authorities when required by law

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. International Transfers

Some service providers process information outside South Africa. Where information is transferred, applicable data-protection requirements still apply. Contact us if you need more information about the providers or processing used for your request.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we securely delete or anonymize your information.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: